Wondering how your window cleaner from Tidal can access your rear windows?

We have the answers….

Picture this…

Your window cleaner arrives to give your home a sparkling makeover, but there’s one small problem—a locked gate or restricted access to the rear windows. 

You may wonder, “What happens now?” 

At Tidal Services, we understand these concerns and are here to explain how we tackle these challenges while ensuring your experience with us remains outstanding.

Locked Gates: A Common Dilemma

Life happens. 

Whether it’s a forgotten key or an unexpected change in plans, locked gates can prevent your window cleaner from accessing certain areas of your property. 

At Tidal Services, we’re committed to being as flexible and understanding as possible. If we can’t access the rear of your property, we’ll still clean the windows we can reach. This way, your home receives the care it deserves, even if circumstances aren’t ideal.

However, consistent access issues can occasionally pose challenges for both you and us. While we truly want to continue serving all of our valued customers, repeated access restrictions might require us to reconsider your spot on our cleaning round. We consider this only as a very last resort and are confident that our handy app, designed to make scheduling and access effortless, can help ensure this situation never arises.

Ensuring a Smooth Service with Our App

To help avoid access issues, we’ve made booking and managing your window cleaning appointments simple. 

Using our easy-to-navigate app, you can:

• Book your clean at a convenient time.

• Receive notifications about when your cleaner is coming.

• Adjust your appointment if something unexpected comes up.

This transparency helps you plan ahead and ensure that your property is ready for our team. By knowing when we’ll arrive, you can provide access in person or make arrangements to ensure the rear windows are accessible. 

“We strive to make every customer interaction smooth and stress-free,” says one of our team members, and it’s true—your convenience is our priority.

Going the Extra Mile with Tidal Services

At Tidal Services, we’re not just about cleaning windows—we’re about providing an exceptional customer experience. If there’s a specific concern, such as a tricky gate or a preference for a particular time of day, we’ll do everything we can to accommodate your needs.

For example, if you’re unable to be at home during your cleaning appointment, consider:

• Leaving the gate unlocked temporarily.

• Providing us with an access code.

• Letting us know about any potential challenges in advance through our app.

These small steps can make a big difference in ensuring your service goes off without a hitch.

Why We Value Communication

Communication is key to a successful relationship with any service provider. That’s why we encourage our customers to reach out to us with any questions or concerns via our app. Whether you’re wondering how we clean high windows or need advice on how to prepare your property for a visit, we’re here to help.

Regular communication also helps us provide a more personalised service. By understanding your unique needs, we can tailor our approach and deliver a superior cleaning experience every time.

Convenience and Flexibility: The Tidal Difference

We’ve built our reputation on trust and reliability. When you choose Tidal Services, you’re not just hiring a window cleaner—you’re partnering with a team that values your satisfaction above all else. 

With just a few taps on your phone, our app makes it easy to book, reschedule, or even cancel your cleaning appointments—giving you ultimate convenience and flexibility. To help us keep everything running smoothly for you and other clients, we kindly ask for at least 24 hours’ notice for any cancellations. This way, we can avoid cancellation fees and continue to provide great service for everyone.

A Final Word

We’re passionate about what we do, and we’re equally passionate about making your life easier. 

From our user-friendly app to our commitment to clear communication, everything we do is designed with your satisfaction in mind.

So, if you’ve ever wondered, “How does my window cleaner access rear windows?” now you know! 

With a little preparation and the help of our dedicated team, you can ensure that every window in your home shines.

Ready to experience the Tidal difference? 

Visit our website or download our app to book your next clean today.