Recruitment privacy notice

This notice explains what we do with the personal information you give us when you apply to work with Tidal Cleaning Services, or register your interest in working with us. It covers every role we recruit for, including window cleaners, canvassers and our virtual assistant role, whether you apply on our website or through a job site such as Indeed. It covers job applicants only. If you are a customer, our main privacy policy applies to you instead.

Who we are

Tidal Cleaning Services Ltd is a company registered in the United Kingdom, and is the data controller for the information in your application. That means we decide how it is used and we are responsible for looking after it. Because we are a UK company, UK GDPR applies to how we handle your information wherever in the world you live.

What we collect, and why

We collect only what we need to assess your application. What we ask depends on the role:

Your name and contact details

To know whose application it is, and to get back to you about it.

Where you are based: your postcode, or for our virtual assistant role, your city and province

To check the role works where you live and, for window cleaning, whether we need cleaners near you.

Your answers to the questions on the form

So we can assess everyone for a role fairly, on the same questions. Depending on the role, they cover things like your experience, availability, right to work in the UK, driving licence and transport, the roles you are interested in, and your expected rate.

Whether you are 25 or over, only if you would like to use one of our vans

Our van insurance only covers drivers aged 25 and over. We do not ask anyone else their age.

Your CV, your LinkedIn profile and any note you send us

All optional. They help us understand your experience.

For the virtual assistant role: your speed test result, details of your computer and backup arrangements, and the link to your 60-second video

The role is live customer calls from home, so we need to know the setup will support it, and spoken English is the heart of the job.

How you found the role, the link you arrived through and the page it was on

To learn which job sites send us suitable people, so we advertise in the right places.

The date and time you applied

To deal with applications in order, and to know when a virtual assistant application is due to be deleted.

If we invite you to book a call: the time you pick, the number to ring and your answers to the booking questions

To ring you at a time that suits you.

We do not ask for, and do not want, your date of birth, marital status, government ID numbers, bank details or a photograph. Please leave them off your CV and out of anything else you send us. If we offer you a role, we will ask separately for what we need to pay you, and explain why at that point.

How we use it

• When your application arrives, our hiring team gets an email about it.
• An AI assistant (Claude, made by Anthropic) reads your answers, your note and your CV, and writes a short summary and score for the hiring team. It is a note for a person to read, never the decision itself. Every decision about your application is made by a person.
• We contact you by phone, text or email about your application. If we would like to talk, we may send you a link to book a call, and a reminder before it.
• If we are not hiring near you yet, or you have registered your interest on our careers page, we keep your details and get in touch when something comes up that fits.
• If you go on to work with us, we match your application to your account with us, so we can learn which adverts and questions find the right people.

Our lawful basis

We use your application under legitimate interests: we have a genuine need to assess people in order to fill roles, and applying tells us you want to be considered. The tick box on the form records that you are happy for us to contact you about it and, where the box says so, to keep your details on file. You can withdraw that at any time by emailing us, and we will delete your application.

Your video (virtual assistant role only)

You record your video on a service of your choosing, such as Loom, Google Drive, YouTube or Vimeo, and give us the link. We store the link, not the video. The video stays on your account, under your control, and you can delete it or unshare it whenever you like. We would encourage you to do exactly that once your application is finished with.

The link is held in our internal recruitment system, which only Tidal staff involved in hiring can see. We do not publish it, share it outside Tidal, or list it anywhere public.

How long we keep it

Virtual assistant applications

Six months from the date you apply. After that your application, your answers and your video link are deleted automatically from our recruitment system.

Window cleaner, canvasser and careers applications

We keep these on file, because we often come back to people when work comes up near them, sometimes months or years later. We do not delete them automatically, so if you would like yours deleted, email us and we will.

You can ask us to delete your application at any time, without giving a reason. If we offer you a role and you accept, your information moves onto a different footing as part of working with us, and we will tell you about that separately at the time.

Who sees it

Only the Tidal staff involved in hiring. We also use a small number of service providers to run our systems: the companies that host our website and our recruitment system, our email and text message providers, our calendar provider if you book a call with us, and the AI assistant that summarises applications. They handle your information on our instructions and are not allowed to use it for anything else. Some of them are based outside the UK, for example in the United States.

If you apply through a job site such as Indeed, that site's own privacy notice covers what it does with your details. This notice covers what we do once your application reaches us.

We do not sell your information, and we do not share it with other employers or recruiters.

Your rights

Under UK GDPR you can ask us to:

• give you a copy of the information we hold about you
• correct anything that is wrong
• delete your application, at any time and without giving a reason
• stop using your information while we look into a concern you have raised
• object to us processing it under legitimate interests

To do any of these, email careers@tidalcleaningservices.co.uk and say what you would like us to do. We will act within one month, and there is no charge. You do not need to explain yourself, and asking will never count against a live application.

Complaints

If you are unhappy with how we have handled your information, please tell us first at careers@tidalcleaningservices.co.uk so we can put it right. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office, at ico.org.uk.

Changes to this notice

If we change how we handle applicant information we will update this page and change the date at the top. The version that applies to your application is the one that was published on the day you applied.