Frequently asked questions

It depends on the size of your property and how often you would like your cleaner to visit. Enter your postcode online and you will get an instant price in seconds, with no waiting around for a quote.

Enter your postcode for an instant quote, choose the service you need and pick a date that suits you. The whole thing takes about a minute, and you can manage everything from your account.

Most customers choose a regular clean every 4 to 8 weeks to keep glass consistently clear, but you can also book a one-off clean whenever it suits you.

Wherever possible, yes. Your round is looked after by the same local cleaner, so you will usually see the same friendly face at each visit. If they are ever ill or away, we arrange cover so your clean still happens, and we keep things as consistent as we can.

Local Tidal cleaners run rounds in 800+ towns and cities right across the UK. Check your area on our locations page, or just enter your postcode when you book to confirm coverage instantly.

No. As long as your cleaner can get to your windows, you do not need to be in. You will get a text before each visit, and you pay securely afterwards.

Yes. Every Tidal cleaner is fully covered by comprehensive public liability insurance, for complete peace of mind.

Payment is simple, safe and secure. You can pay by card, Apple Pay or Google Pay, and you are only charged once the job is done. Nothing is taken upfront.

Yes. You can reschedule or cancel any time through your account. Please give us at least 24 hours notice where you can, to avoid any cancellation fees.

Your satisfaction is our priority. If you are not completely happy, contact us within 24 hours and we will put it right, backed by our 48-hour re-clean guarantee.

As well as window cleaning, your local cleaner can take care of gutter clearing, soffit and fascia cleaning, and conservatory cleaning, for homes and businesses alike. See our services page for the details.