A text before each visit
No more guessing when the window cleaner is coming. You get a message ahead of every clean.
Welcome to Tidal
Your window cleaner has joined Tidal
If you have heard that your window cleaner is now working with Tidal, here is what it means for you. The short version: the same person keeps cleaning your windows, and everything around it gets easier.
What stays the same
- ✓ The same local cleaner looks after your windows, it is still their round.
- ✓ They still run their own business. Tidal is the office behind them, not their boss.
- ✓ The same quality clean, by someone who knows your street and your property.
The upside for you
What gets easier
Pay after the clean, by card
Card, Apple Pay or Google Pay once the job is done. No cash at the door, nothing taken upfront.
Easy rescheduling
Skip, move or pause your cleans online whenever you need, with no contracts and no tie-ins.
Cover when they are away
If your cleaner is ill or on holiday, the office arranges cover so your windows are not forgotten.
A guarantee behind every clean
Not happy with something? Tell us within 24 hours and it gets put right, backed by a 48-hour re-clean guarantee.
A real office to call on
Questions about visits, payments or anything else are handled by the office, so your cleaner can spend their time cleaning.
Questions customers ask us
Wherever possible, yes. Your round is still looked after by the same local cleaner, so you will usually see the same friendly face at each visit. If they are ever ill or away, the office arranges cover so your clean still happens, and we keep things as consistent as we can.
Running a round means evenings spent on bookings, reminders, chasing payments and paperwork. Tidal was started by a window cleaner to take that side off their plate. Your cleaner keeps doing the part they are good at, and the office handles the admin behind them.
Not much. You will hear from us about how to pay by card and how the visit reminders work. If we need anything else from you, we will ask. If you have a question in the meantime, just get in touch.
By card, Apple Pay or Google Pay, and only after each clean is done. You will not need to leave cash out or wait in to settle up.
The office, any time. Email contact@tidalcleaningservices.co.uk and we will sort it, including a re-clean within 48 hours if you are not happy with a visit.
Anything we have not covered? Get in touch with the office and we will be happy to help.
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